ABSTRACT
This study examined the effect of workplace bullying on employee performance of selected deposit money
banks in Cross River State, Nigeria. The researcher used mainly primary data from a sample of one hundred
and twenty (144) employees of the selected banks made up of management staff and other levels of employee.
The data collected were analyzed using inferential statistics such as simple linear regression analysis. The
hypotheses of the study were analyzed using the probability value of the regression estimates. The findings of
the study shows that for model I workplace bullying (WPB) has a negative effect on customer satisfaction
(CUS) in the selected deposit money banks in Cross River State Nigeria and the effect is not statistically
significant (p>0.05) but in line with a priori expectation. This implies that when workplace bullying is
increased by one, customer satisfaction will decrease by a margin of 16.6%. The result of the second model of
the study indicates that workplace bullying (WPB) has a negative effect on employee performance proxied by
customer loyalty in the selected deposit money banks in Cross River State Nigeria and the effect is statistically
significant (p<0.05) and in line with a priori expectation. It was concluded that workplace bullying is
detrimental to the performance objective of the bank. It was recommended among others that deposit money
banks in the study area should put a strict regulatory framework to curtail the incidence of workplace bullying
as it has been shown to affect the ability of the employee to effectively carry out their work effectively.
Keywords: Bullying, Employees, Performance, Customer, Satisfaction, Loyalty, Workplace, Nigeria
